Where The Music's At

There are a total of two entrance to the facility. North and South Gates are available for use regardless of the ticket type. The Fast Lane gate is located on the north side adjacent to the box office. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located next to the box office. All guests using this gate must be VIP clients and have the appropriate ticket.

We allow:

• Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”).
• Blankets
• Cameras – nonprofessional only, no detachable lenses
• Food – in a clear, 1-gallon ziplock bag
• Water – up to 1 gallon in a factory sealed or empty bottle
• Umbrellas – Small/personal only. (No large golf umbrellas)

The following items are NOT allowed in the venue: 

• Inflatable Furniture
• Personal chairs of any kind
• Weapons of any kind
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Coolers of any kind
• Bags larger than 12" x 6" x 12" that are not clear
• Laser pointers
• Animals (except service animals)
• Fireworks
• Spiked jewelry
• Chains
• Masks that cover the entire face 
• Frozen water bottles and flavored water
• Drones
• Aerosol sprays
• Metal koozies

*Please Note: These policies are subject to change based on the show. Any item that may pose a threat to other guests, employees or our performers will not be allowed.

Make sure you're preparing for the heat by drinking water up to 24 hours prior to show day. Guests are permitted to bring the following:

• Hats
• Sunglasses
• Non-aerosol sunblock
• Personal fans or misters
• Cooling towels
• Food – in a clear, 1-gallon ziplock bag
• Small, collapsible umbrellas or umbrella hat. (No large golf umbrellas)

YETI Hydration Stations:
Refill your bottles and cups (no glass & must be empty) for free at the YETI water refill stations.  Join YETI and Live Nation's efforts to reduce waste and stay hydrated.  Guests are permitted to bring in two (2) factory sealed bottles of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Water refill stations & fountains are located outside the restrooms in the north and south plaza.

Medical staff can be reached by communicating with the nearest staff member.

In the event of an emergency while on-site - iTHINK Financial Amphitheatre has trained paramedics to assist with any medical issues. First aid is located at the South entry gate, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues.

In the event of a weather emergency - we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow us on social media for the latest developments on event days:

Facebook: https://www.facebook.com/iTHINKFiAmp/

Twitter: https://twitter.com/ithinkfiamp

Instagram: https://www.instagram.com/ithinkfiamp/

Parking lots will generally open two hours prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on our upgrade page and select "Lawn Chair Rental". Lawn chairs are available for rent in advance or when you arrive at the lawn. Prices vary per show. Subject to availability.

Smoking is not permitted in the amphitheatre (e-cigarettes and vaping included). Guests may smoke on the lawn or in the plazas. If another guest complains about the smoke, we may ask you to refrain from smoking or move to another location. We appreciate your cooperation. 

If you need assistance while at an event please visit our guest services area located in the north plaza or text us at 561-536-3822 with your seat location. 

If you lose an item while you are at an event- you can visit our Guest Services booth located in the North Plaza to see if it has been turned in. If the item is not found the night of the show, please call us at 561-795-8883 or email us at iThinkAmpInquiry@LiveNation.com. 

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. We can be reached by phone at 561-795-8883 or by email at iThinkAmpInquiry@LiveNation.com.

We offer overnight RV Camping/Parking here. This includes 50 AMP electric, water, and sewage. Check-in is at 3:00 PM on show day and check-out is 12:00 PM the following day. 

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at ithinkampinquiry@livenation.com or 561.795.8883

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at ithinkampinquiry@livenation.com or 561.795.8883

If a purchase you made during your visit to iTHINK Financial Amphitheatre, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at ithinkampinquiry@livenation.com or 561.795.8883. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.