Accessibility

To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. Accessible spaces are limited and first come, first served. Our parking crew will work to accommodate you if all accessible spaces are full. Dropping off fans near the gates prior to parking is also allowed.

PLEASE NOTE: Parking is sold separately from concert tickets. You will need to purchase a parking pass if you plan to park at the venue.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of iTHINK Financial Amphitheatre, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request to iThinkAmpInquiry@LiveNation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

iTHINK Financial Amphitheatre takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, iTHINK Financial Amphitheatre cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. 

Guests who require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days' notice. We can be reached at iThinkAmpInquiry@LiveNation.com

iTHINK Financial Amphitheatre is a KultureCity™ Certified Sensory Inclusive Venue. Please visit Guest Services for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit Guest Services in the North Plaza. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information. 

All venue restrooms are accessible.

At iTHINK Financial Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Accessible tickets can be purchased online via  https://www.ithinkfiamp.com

You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. 

• Click on Filters button in the top right corner of your screen, then scroll to the bottom of the sidebar.
• After that click the slide toggle to Show accessible tickets then choose which options best suit your needs.
• Then click Apply Filters.

Once complete all accessible options that you chose will be viewable. We do have accessible seating in every price range but be advised it does occasionally sell out.  We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through https://www.livenation.com to exchange all tickets for accessible seating.

We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.